Last Updated: March 24, 2014Overview
In general, we collect Personal Information (as defined below) in order to verify your identity, deliver the products and services that you have requested, help us maintain the appropriate features, functionality and user experience, enforce our terms and conditions, and manage our business. We will retain your Personal Information for as long as your account is active or as needed to provide you with Services. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
"Personal Information" means information that specifically identifies an individual (such as a name, address, telephone number, mobile number or e-mail address) or other information about that individual that is directly linked to Personal Information, including financial information of such individual. Personal Information does not include "aggregate" information, which is data we collect about the access or use of our Service by the Users and anonymous data related to the demographic of the Users. Personal Information does not include information displayed in your public profile on our Service. Any information you do choose to share in your public profile can be accessed by all other Users.
We collect and store information, including Personal Information, that is voluntarily supplied to us by you when registering for, or using, the Service. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of certain features and functionality of the Service.
Certain Personal Information, as indicated below, must be supplied during the registration processes in order to (a) enable you to login to the Service and (b) guard against potential fraud. These required Personal Information include:
Certain Personal Information, as indicated below, are not mandatory but may be required in order for us to provide you with certain portions or features of the Service. These optional Personal Information include:
We automatically track certain information based upon your use of the Service. We use this information on our Users’ demographics, interests, and behavior to better understand, protect and serve you and our community and we will share this information with Robbie Williams’ management.
By using our Service, you indicate your consent for the Company and our affiliates to send cookies to your computing device in order to uniquely identify your browser and improve the quality of our services. For a description of how cookies work, please see the section entitled “Cookies” below.Log Files
Like many online services, we automatically gather certain information about our Service traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Service, to track users’ movements around the Service and to gather demographic information about our user base.Cookies
We use both session ID and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our Service. A persistent cookie remains on your storage device for an extended period of time. We set a persistent cookie to store your session identifier so that when you return to the Service on the same computing device, you do not have to login again. The identifier in the persistent cookie also allows us to look up details of your previous session to make your use of the Service easier. The persistent cookie may also contain a cryptographic checksum used to verify the origin and identity of the session.
If you reject cookies, you may still use our Service, but your ability to use some areas of our Service may be limited.Communication from Us or the Service or Artists Subscription-Related Communications
Depending on your subscription with us, you may receive text, video, photo, SMS, voicemail, email, and other communications from us, Robbie Williams, or third party service providers, in each case in connection with such subscription. If you do not wish to receive them, you have the option to change your notification settings in your account page or deactivate your account.Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to change your notification settings in your account page.Customer Service
Based upon the Personal Information you provide us, we will send you emails to verify your username, password, and other information. We will communicate with you in response to your inquiries, to provide and/or confirm the services you requested, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. You may contact customer service at RobbieWilliamsSupport@beupfront.com.Conditions Under Which We Share Information
Provision of Service
Personal Information is shared with other parties in the following ways in order for us to provide the Service:
Third Party Service Providers
The Company works with a number of trusted partners that perform vital functions as part of our operations, including electronic payment service providers and content delivery service providers. Personal Information is shared with these third parties only to the extent necessary for us to process the transactions you initiate or subscription your order or perform other specific services required for us to provide you with the Service. Our partners are legally required to keep your information private and secure.Aggregate Information (Non-Personally Identifiable)
We may share aggregated demographic information about our User base with our affiliates. This information does not identify individual users.Legal Disclaimer
We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Service; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.Choice and Opt-out
We provide you the opportunity to ‘opt-out’ of having your Personal Information used for certain purposes, when we ask for this information. If you no longer wish to receive our communications, if any, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at RobbieWilliamsSupport@beupfront.com.Links to Other Websites
The Service may contain links to other websites that are not owned or controlled by the Company. Please be aware that we are not responsible for the privacy policies of such other websites. We encourage you to be aware when you leave the Service and to read the privacy policies of each and every website that collects Personal Information.Access to Personal Information
If your Personal Information changes, or if you no longer desire the Service, you may correct, update, delete or deactivate it by making the change on your account page or by emailing our Customer Support at RobbieWilliamsSupport@beupfront.com.
Please keep in mind that whenever you voluntarily make your Personal Information or other private information available for viewing by third parties online, that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.
The security of your Personal Information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions about security on our Service, you can email us at RobbieWilliamsSupport@beupfront.com.
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